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Frequently Asked Questions
What is your return policy?
Our goal is to ensure that every customer is genuinely satisfied with the item they receive. If, for any reason, you are not fully satisfied, please let us know. We will do our utmost to address your concerns with sincerity and care.
Are there any items that cannot be returned?
Certain items cannot be accepted for return. Products that fall under this category are clearly indicated as such prior to purchase.
When will my order arrive?
We process orders as quickly as possible to ensure prompt shipment. Once your order has been dispatched, we will send you an email with the shipping details. Delivery times vary depending on the destination.
Where are your products manufactured?
Our products are manufactured both in Japan and overseas. We carefully select our production partners to ensure high quality and fair pricing for every item we offer.
How much is the shipping fee?
Shipping fees are calculated based on the destination and the items in your order. The exact cost will be shown during checkout before you complete your purchase.
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